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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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ICT Group Recieves 2009 Frost & Sullivan North American Hosted Contact Center Product Differentiation Innovation Award

20 August 2009

Collection Clients Benefit from 'Robust Hosted Dialing Solution' with Global Connect

19 August 2009

UCB to be Awarded Employer of the Year by Governor's Council on People with Disabilities

19 August 2009

Aspect Receives Highest Reporting Score in Datamonitor Decision Matrix of Analytics Vendors

19 August 2009

LiveVox Upgrades Compliance Suite with Enhanced Features to Monitor and Coach Agents

19 August 2009

iQor Launches LoQus; Radically Simplifies Technology Management

19 August 2009

Noble Systems Introduces Noble SIPhony with a Server-Based SIP Environment to Reduce Costs and Improve Productivity

19 August 2009

NCO Group Lowers Losses in Q2 as Revenues Decline

18 August 2009

A Year of Achievement and Recognition for Allied International Credit

18 August 2009

Quality, Coaching, and Incentives ? Benchmark Results for the Contact Center

17 August 2009

Executive Bio: Lassi Karppinen

17 August 2009

iQor Continues Growth in Ohio; Doubles Employment in Less Than Two Years

12 August 2009

Executive Change: Thom Mead to Firstsource as Regional VP of Marketing, North America

6 August 2009

UTOPY Wins 2009 IP Contact Center Technology Pioneer Award

5 August 2009

LiveVox and Agility Join Forces to Provide Best in Class Business Continuity/Disaster Recovery for ARM Industry

4 August 2009

Convergys Expedites Loan Modification Process for Sterling Home Retention with New Relationship Management Contract

4 August 2009

New e-Book Helps Companies Achieve Higher Levels of Call Center Employee Engagement

30 July 2009

Collection Agency Uses IAT Dialing Technology to Keep Collections Revenue Steady and Stay Competitive

28 July 2009

LiveVox Announces Agent@Ready to Reduce Abandoned Calls

27 July 2009

Prime Teleconnect Selects Aspect?s Unified Communications Application to Offer Contact Center Services

23 July 2009

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