For third-party collectors, 2023 was a mixed bag. On one hand, inflation and economic uncertainty drove consumers to amass higher levels of debt — a favorable development for the industry. On the other, third-party collectors suffered from the same pernicious effects of inflation as other industries, with rising costs and staffing shortages dragging down growth.
To explore the year in more detail, download TransUnion’s new, in-depth market report prepared in collaboration with research firm Datos Insights. It provides insights into:
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