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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Winners announced in ATA/CCNG Best Contact Center Incentive Contest

29 September 2009

NCO Named Top Accounts Receivable Management Firm By The Black Book of Outsourcing

29 September 2009

Frost & Sullivan Recognises Teleperformance for its Dominance in the EMEA Contact Centre Outsourcing Market

28 September 2009

Aspect Hosts UC World Live Day to Bring Unified Communications Professionals Together

24 September 2009

DialConnection Provides the Key to Break Free From the Noble-Touchstar Conversion

22 September 2009

ConServe Selects Buffalo Area for New Call Center

17 September 2009

Account Receivable Technologies Selects Hosted Dialer for Added Flexibility and Productivity

16 September 2009

PELORUS Group Names Aspect as the Leader in the Global Workforce Management Market

15 September 2009

Boom For Some Contact Centres as Economy Slumps

14 September 2009

ARM Firms Leverage IVR Technology to Lower Costs

14 September 2009

IAT and PossibleNOW Announce Partnership Referral Agreement

10 September 2009

Noble Systems Announces Acquisition of Assets from TouchStar

8 September 2009

?Contact Center Incentives? group formed at LinkedIn

8 September 2009

Finally, a Viable Small Balance Collection Solution

3 September 2009

Gila Corporation - One of the Fastest Growing U.S. Companies!

3 September 2009

SoundBite Introduces New Campaign Management Tools to Increase Contact Center Productivity

1 September 2009

Noble Systems Receives 2009 TMC Labs Innovation Award

28 August 2009

ALI Solutions Reports Successful Deployments of Preemptive Risk Solutions

25 August 2009

Convergys? New Intelligent Self-Service Solution Reduces Costs and Delivers Personalized, Relevant Multichannel Interactions

25 August 2009

NCO Group Celebrates Its Newest Call Center

25 August 2009

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