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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Firstsource Recognized As Leading Global Services Provider To The Financial Services Industry

2 November 2009

Firstsource Reports Second Quarter Fiscal 2010 Revenues of USD 99.70 million

29 October 2009

StarTex Power reaching their goal of high customer satisfaction rates with the help of CT Impact Broadcast Messaging

27 October 2009

Governor Joe Manchin Dedicates New Customer Services Center for Mountaineer Gas and NCO in Charleston

22 October 2009

Two Top 20 Card Issuers Choose ALI's OnQ and CallTech for Collections

21 October 2009

SoundBite Introduces a Proactive Customer Care Solution to Help Organizations Prepare for the Upcoming Flu Season

21 October 2009

Executive Change: Gila Corporation's CEO Retires, Cummings Chosen to Take Position

19 October 2009

Executive Change: RSource Hires Allen Snelling to Head Leased Asset Solutions Division

19 October 2009

Industry veterans announce formation of Delta Outsource Group, Inc.

16 October 2009

ALW Sourcing, LLC Recognized Among Top 100 Regional Minority Businesses

15 October 2009

Mercantile Adjustment Bureau Opens Call Center in Florida

15 October 2009

Firstsource awarded Payment Card Industry Data Security Standards Certification

14 October 2009

Executive Change: Lee Rigby Joins Gila Corporations Executive Leadership Team

13 October 2009

Interactive Data, Latitude Software To Offer Cell Suppression Service

8 October 2009

Sykes Enterprises, Incorporated and ICT Group, Inc. Sign Definitive Merger Agreement

7 October 2009

LiveVox Call Recording Suite Upgraded to Record Manual Calls

7 October 2009

Aspect Honored on InformationWeek 500 for Its Global Unified Communications Rollout

6 October 2009

Noble Systems Celebrates 20 Years of Innovation and Service to the Contact Center Market

5 October 2009

TouchStar Hosted Announces Record Growth and Unveils New Brand ? TelStar Hosted Solutions

30 September 2009

Aspect Unified Communications Applications for the Contact Center Leverage VMware

30 September 2009

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