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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Institel Launches A Product to Reduce The Collection Cycle by Increasing Accuracy & Optimizing Collection Calls

7 December 2009

Teleperformance - Financial and Strategic Analysis Review

4 December 2009

iQor Makes Major Investment in Twin Cities

3 December 2009

NCO Deploys CRM Application for Major Client

2 December 2009

Vengroff, Williams & Associates Predicts Strong Increase in 2010 for F&A Global Outsourcing

1 December 2009

LiveVox Announces Dynamic Blending and Integrated Skills-Based Routing on all Hosted Stations

24 November 2009

Clients Place Sitel Among World's Elite Global Providers of Business Process Outsourcing Services

23 November 2009

Vertex Named as #1 Utilities BPO Provider

20 November 2009

Snowfly and Contact Center Performance Forum Produce Incentives Survey Results

19 November 2009

Collection Training Institute, LLC powered by CSS Impact

18 November 2009

NCO Launches New Consumer Website

18 November 2009

Executive Change: APAC Customer Services Adds Two New Board Members

16 November 2009

Combined Business to Create Next-Generation Revenue Cycle Solutions, Improving Administration and Ca

16 November 2009

NCO Group Joins LiveVox in Webinar to Discuss Quick Connect

16 November 2009

American Outsourcing Alternatives LLC Recognized As Approved Training Facility By US Dept. of Vets

12 November 2009

Aspect Delivers New IT?Ready Quality Management Capabilities

12 November 2009

LiveVox Delivers Unprecedented IT Control over a Hosted Solution with Config Manager

9 November 2009

Executive Change: Van Ru Appoints Vice President/CFO

6 November 2009

Noble Systems Expands with its Acquisition of Liberation Product Line from TDI (TeleDirect International Inc)

6 November 2009

Aspect Wins Nemertes PilotHouse Award as the Leading IP Contact Center Vendor in Customer Survey

3 November 2009

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