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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Kaulkin Ginsberg Announces the Sale of O'Currance Teleservices, Inc. to Fusion BPO Services Group

7 February 2012

Protocol Global Solutions Adding 400 Positions to Sarasota Customer Care Contact Center

7 February 2012

Foster an Environment for Positive Attitudes

3 February 2012

What Can Tim Tebow Teach Us in Collections?

1 February 2012

Peer-to-Peer Recognition Really Works in Call Centers

27 January 2012

ARM Giant iQor Names New President

24 January 2012

Governor Announces NCO Group Will Create New Jobs in State

13 January 2012

Executive Change: Array Services Group Promotes Matt Isaacson to VP - Corporate Sales and Marketing

10 January 2012

MRS Helps 200 Families Enjoy the 2011 Holiday Season

21 December 2011

Empereon Marketing Launches Re-Designed Website Introducing New Corporate Image

16 December 2011

NCO Group Announces Cancellation of Notes Offering, Tender Offering and Consent Solicitations

15 December 2011

Capgemini Survey Reveals More than 25 Percent of Fortune 1000 Companies' Hiring Capabilities May Suffer Due to Delayed Cash Flow

15 December 2011

NCO Group Announces Proposal to Commence Offering of $300 Million of Senior Notes

30 November 2011

The Round-Up: Maryland is Changing the Rules for Debt Collectors

23 November 2011

Capgemini Acquires ARM and BPO Firm Vengroff, Williams & Associates

15 November 2011

NCO Group Third Quarter Loss Narrows on Revenue Increase

15 November 2011

Debt Resolve Signs Marketing Agreement With BPO Industry Leader

4 November 2011

What's (Not So) Hot for Outsourced Business Services Companies

28 October 2011

What's Hot for Outsourced Business Services Companies

27 October 2011

NCO Group Owner Closes on Large BPO Acquisition

17 October 2011

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