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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Strategic Planning Season: A Time for Change (PART II)

14 October 2011

Strategic Planning Season: A Time for Change (PART I)

13 October 2011

Kaulkin Ginsberg Releases Q3 2011 Outsourced Business Services M&A Report

12 October 2011

NCO Group to Hire 500 at Missouri Call Center

7 October 2011

Using "The Power of Small Wins" to Reduce New Hire Employee Turnover

6 October 2011

Collection Agency Featured on Fox for Job Growth Program

9 September 2011

Incentive Programs for Home-Based Call Agents

7 September 2011

Accenture to Acquire Mortgage Servicer, BPO, and ARM Firm Zenta

22 August 2011

Study Reveals Shift in Global Outsourcing Benefiting Rural BPO Providers

17 August 2011

Executive Change: iQor Names Joel Dehlin Chief Technology Officer

9 August 2011

Jack Jones to Replace Steve Leckerman as EVP-COO of NCO Group

8 August 2011

Convergys to Release Second Quarter Financial Results on August 1

22 July 2011

The How and Why of Call Center Employee Incentives

14 July 2011

Are the Big ARM Boys Shifting Strategic Focus? Yes, But...

13 July 2011

Executive Change: Firstsource Names Rajesh Subramaniam as Deputy Managing Director and CFO

8 July 2011

NCO Group Owner Acquires Large BPO Firm for $470 million

7 July 2011

Two ARM Companies Finalists in 2011 Call Center Excellence Awards

13 June 2011

NCO Group Adding 400 Positions to Illinois Customer Care Contact Center

10 June 2011

Firstsource Renews HFMA Peer Reviewed Designation

9 June 2011

"What's Wrong with Customer Service?" An article in Consumer Reports Magazine

6 June 2011

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