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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Welcome to ARM Insights, NCO Group’s Official Blog

21 June 2012

Integrity First Telesolutions Announces Grand Opening of Toronto Call Center

18 June 2012

NCO Group to Hire 300 at Illinois Call Center

6 June 2012

Outsource? Dropping? What is Accretive's Next Move With its Consumer Debt Collection Arm?

10 May 2012

NCO Group in Partnership to Hire Persons with Disabilities in the Philippines

23 April 2012

Moody's Upgrades Expert Global Solutions (formerly NCO Group)

17 April 2012

iQor Formally Names Norm Merritt President and CEO

13 April 2012

NCO Group Files Annual Report with 2011 Financial Results

9 April 2012

insideARM on Forbes: Small Biz Advice from a $2B CEO

6 April 2012

EXCLUSIVE: NCO & APAC Merge Under EGS; CEO Talks to insideARM.com

4 April 2012

NCO Completes Merger, Introduces World to Expert Global Solutions, Inc.

3 April 2012

NCO Group Announces Early Results for the Tender Offers and Consent Solicitations

28 March 2012

iQor to Host Career Fair Thursday in Charleston, S.C.

21 March 2012

Collection Agency Hosts U.S. Congressman for Visit

19 March 2012

NCO Group Announces Tender Offers and Consent Solicitations

14 March 2012

Executive Change: Roni Teson to AllianceOne as VP of Business Development

14 March 2012

Another Collection Agency Adding Jobs in New York

5 March 2012

Agent for ARM Firm Gila Saves a Life During Call

2 March 2012

FTC Takes Action to Stop Massive Robocalling Operations

27 February 2012

NCO Group Adding Over 300 Positions to St. Joseph, Missouri Contact Center

17 February 2012

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