Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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NCO Group and APAC Win Customer Service Technology Award
19 April 2013
Executive Change: Industry Leader Maria Wacker Joins Array Services Group
18 April 2013
Harvest Strategy Group, Inc. Selected by GM Financial
4 April 2013
New CFPB Guidelines: Don’t Lose Sight of the Basics
4 April 2013
Couch Conville & Blitt Law Firm Expands into Texas
2 April 2013
How Can You Get a Perfectly Paid Medical Bill? A Whitepaper from Ontario Systems Has the Answers
2 April 2013
IAT White Paper Reveals Facts About Dialing Solutions
1 April 2013
Empereon-Constar Celebrates Its First Fifteen Years
14 March 2013
BPO Firm Capita Acquires Debt Collection Agency iQor UK for $63 million
1 March 2013
iQor Bringing 250 New Jobs to Dallas
21 February 2013
The Importance of Front-Line Talent Management
20 February 2013
Executive Change: Justin Lindsey Joins iQor as Chief Scientist
11 February 2013
Allied International Credit Opens New Office in the Philippines
8 February 2013
Mercantile Adjustment Bureau Donates Nearly $72,000 in 2012
4 February 2013
Executive Changes: Array Services Names New Group EVP and VP for J.C. Christensen
25 January 2013
Kaulkin Ginsberg Announces IAB Solutions, LLC's Acquisition by Skillman Management & Capital, LLC
22 January 2013
Executive Change: Andy Wood to iQor Canada as VP of Sales
17 January 2013
Where Do You Want to Sue Your Business Customer?
16 January 2013
Array Services Group Recognizes Importance of Giving Back to the Community
10 January 2013
Executive Change: AllianceOne Hires VP of Business Development
7 January 2013