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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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iQor to Acquire CCT Group, Enhancing Leadership in Customer Care

21 December 2012

Mike Ginsberg: My 2013 Predictions for the ARM Industry

20 December 2012

The Mythical Corporate Veil: Too Expensive for Commercial Collectors to Pierce?

18 December 2012

Medicare Cuts: How Healthcare Providers and Collection Agencies Can Fight Back

17 December 2012

Call Center Training in a Virtual World

17 December 2012

How Healthcare Providers Can Improve the Performance of Healthcare Collectors

14 December 2012

Poor Customer Experience Comes at a Price

12 December 2012

NCO Financial Systems Expands South Carolina Operations

7 December 2012

When Selling an ARM Business, Don’t Forget About Private Equity

5 December 2012

Understanding the ARM + CRM = BPO Equation

4 December 2012

Executive Change: AllianceOne Hires VP of Business Development

4 December 2012

Court Upholds Simple Personal Guaranty Leading to Recovery

3 December 2012

A Whale of a Thanksgiving

26 November 2012

You Could Win an iPad Mini: insideARM's Debt Settlement Survey is Live

13 November 2012

How Collection Agencies Can Best Manage Debtor Phone Numbers

13 November 2012

Expert Global Solutions Expands Military Veteran Hiring Program

13 November 2012

Executive Changes: Convergent Promotes Two to CEO Rank

8 November 2012

Executive Change: MRS Hires Regional Vice President of Operations

1 November 2012

Debt Collection and Brand Reputation: Four Pillars of Success

2 October 2012

Executive Change: MRS Associates Hires New VP of Healthcare Sales

2 October 2012

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