Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Executive Change: FAMS Names Tricia McFarland Director of Operations, St. Louis
14 July 2008
TouchStar Announces Global Growth in Its Partner Program
11 July 2008
School Board Candidate Receives Unexpected ?Donation? From IAT
11 July 2008
Cabot Financial Gains Global Recognition in Contact Center Awards
11 July 2008
Executive Change: Digital Dialogue Adds Tracy Blakely to Management Team
10 July 2008
CMS Group Expands Call Center in Durban, South Africa
10 July 2008
Aspect Software Acquires BlueNote Networks
9 July 2008
Enhancements to Hosted Broadcast Messaging Announced by IAT
9 July 2008
Debt Buyer LINK Financial Opens New Operational Site in Dublin
9 July 2008
TeleTech Encourages Companies to Save Fuel With Its @Home Solution
7 July 2008
EDS Wins $42 Million Contract To Modernize Ohio's Tax and Revenue System
3 July 2008
Is it Recession Yet? ? Umm, You?re Kidding, Right?
3 July 2008
Genpact's Tiger Tyagarajan Named Thought Leader of the Year by FAO Today
2 July 2008
LiveVox Opens New Office in Atlanta
2 July 2008
TeleTech Will Restate Certain Financials Back to 2005
2 July 2008
Thailand?s Largest Wireless Operator Signs BPO Consulting Contract with Convergys
1 July 2008
StarTek Strikes Gold at Contact Center World Awards
30 June 2008
VWA Announces New BPO Solution for Midsized Global Organizations
27 June 2008
Genpact Named Best BPO Provider by 2008 Black Book of Outsourcing
26 June 2008
MRS Associates Announces Joint Venture with Spanco BPO Ventures
26 June 2008