Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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Diamond Resorts International Selects Unified Contact Center Platform from Noble Systems
29 July 2008
Ontario Systems Integrates IP-Based Telephony Platform
29 July 2008
Debt Collectors in India Using Softer Touch
29 July 2008
TouchStar Recognized as One of the Fastest Growing Colorado Companies
28 July 2008
TeleTech Expands Relationship With Leading Business Services Provider
25 July 2008
TouchStar Addresses Marketplace Concerns Head On
25 July 2008
Castel Launches New Call Performance and Profitability Software
24 July 2008
West Posts Loss for ARM Unit on $19.8 million Impairment Charge
24 July 2008
Executive Change: TeleTech Names Carol Kline to CIO Post
23 July 2008
The Future of Collections is Multi-channel Contact: Web Panel
23 July 2008
Dial Connection to Offer Payment Vision in Call Center Software
22 July 2008
The Affiliated Group Selects Noble Systems to Manage Debt Recovery Programs
22 July 2008
Admerex Expands Infrastructure and Business in The Philippines
22 July 2008
SoundBite Communications Introduces the Intelligent Communications Platform for Collections
17 July 2008
Fast Growing Collection Agency Opens New Call Center in Georgia
17 July 2008
IAT Provides Customers with New Tool to Motivate Collection Agents
16 July 2008
LiveVox Awarded Patent for Carrier-Grade Hosted VoIP Dialer Solution
16 July 2008
Interactive Data Launches Cell Phone Suppression Solution for Autodialers
16 July 2008
NCO Customer Management Receives 9th Annual Call Center Excellence Award
15 July 2008
Collection Agency Adding 200 Jobs at Alabama Call Center
14 July 2008
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