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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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NCO Group Announces Expansion of Its Healthcare Remittance Processing Service Solution

5 March 2010

IAT Celebrates 24 Years of Dialing Technology Success

1 March 2010

LiveVox Confirms Data Security with SAS70 Audit

22 February 2010

Noble Systems Releases Noble TouchStar 6.0

17 February 2010

Firstsource Signs Three-Year Deal With Unirush LLC

16 February 2010

LiveVox Launches Dynamic Preview with Real-Time Cellular ID

9 February 2010

CallME! Staffing Launches Resource Website

8 February 2010

Noble Systems on Track to Double Revenue in Five-Year Span

5 February 2010

LiveVox to Present at the Thomas Weisel Partners? Technology & Telecom Conference 2010

2 February 2010

Beating Those Bill Collection Blues in 2010: Partner with United Mediation Services

1 February 2010

NCO Deploys Tool for Analyzing Why Customers Call

1 February 2010

Firstsource Solutions Releases Fourth Quarter Earnings Results

28 January 2010

Noble WFM with Outbound Plus Receives ?Product of the Year 2009? Award from Customer Inter@ction Solutions Magazine

28 January 2010

Aspect Sponsors Benchmark Study of Voice Self-Service in Achieving 2010 Goals

26 January 2010

Commercial Bankruptcies: Material Misstatements

25 January 2010

Aspect Customer, American Century Investments, Wins Contact Center Leadership Award from Ventana Research

21 January 2010

Portfolio Recovery Associates Expands Its Hampton Call Center

21 January 2010

Gila Group Expands Service Offerings to Include On-Site Credit Union Consulting

20 January 2010

Executive Bio: Blair Korschun

19 January 2010

Williams & Gallagher, LLC and Grindstone Partners, LLC lead Private Equity Funding for TelStar Hosted Services to Complete Purchase of TouchStar?s Hosted Assets

15 January 2010

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