BPO News

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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LiveVox Announces 100% Call Recording with Dynamic Retrieval

28 April 2010

Interview: Bette Capaldo, SVP of Accounting Operations, NCO Financial Systems, Inc.

26 April 2010

CAUTION: Superstars Can Hurt Your Contact Center

21 April 2010

CBE Group Announces Integration of CallMiner Speech Analytics into its Collection Quality and Compliance Assurance Processes

21 April 2010

MedAssist Founder Retires from Firstsource as Eligibility Outsourcing Market Set to Expand

16 April 2010

Reader?s Digest Increases Call Center Agent Average ?Revenue per Minute? by 69%

15 April 2010

Docomo interTouch Deploys Noble Systems? Award-winning Solution Across Contact Centers Worldwide

8 April 2010

LiveVox Announces 30 Number Horizontal Dialing

7 April 2010

NCO Group Posts $84 million Loss in 2009

1 April 2010

Aspect Customer Looks to Improve Customer Experience with Quality Management in the Contact Center

31 March 2010

"Show Me the Value," Say Recession-Weary Consumers, According to Convergys Research

24 March 2010

Aspect Marks Two-Year Anniversary of Global Strategic Alliance and Equity Investment with Microsoft

24 March 2010

Noble Systems Releases Results of North American Contact Center Survey

22 March 2010

DATAMARK to Showcase BPO Solutions at Shared Services & Outsourcing Conference

18 March 2010

Aspect Celebrates One Year Phone-Free with Microsoft Office Communications Server

18 March 2010

MicroAutomation and Convergys Alliance to Deliver Relationship Management Solutions to Customer-Intensive Entities to Drive Superior Customer Experience

17 March 2010

LiveVox to Present at ACA?s Spring Forum 2010

16 March 2010

Aspect Positioned in the Leaders Quadrant for 2010 Magic Quadrant for Contact Center Infrastructure Worldwide

10 March 2010

LiveVox Enhances High Balance Contact Suite with Scheduled Callbacks

9 March 2010

Call Center Firm Laying Off Hundreds in Canada

8 March 2010