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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Debt Collector Opens Its Doors to ABC World News with Diane Sawyer

23 July 2014

DialConnection announces investment by Potomac Equity Partners

22 July 2014

Major Move at the Top - Goodbye, NCO?

17 July 2014

Risk Management Throughout the Vendor Relationship Lifecycle

16 July 2014

NCO Parent Company Selling Transworld Systems, Divesting Third-Party Collection Unit

15 July 2014

Executive Change: New President and CEO Announced at Expert Global Solutions (NCO Group)

10 July 2014

Teleperformance Acquires BPO Firm Aegis USA Inc. for $610 million

10 July 2014

Executive Change: Tate & Kirlin Associates Welcomes Back Troy Clement; Announces Rebranding

7 July 2014

Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant for Contact Center Infrastructure

2 July 2014

John McNamara Departs for the CFPB; Dusty Whitesell Rejoins LiveVox to Lead Marketing

1 July 2014

FTC Launches Contest to Create "Honeypot" to Help Track Down Illegal Robocallers

16 June 2014

Company Garden Promotes Wellness at Array Services Group

16 June 2014

New Xtend Healthcare Service Center Pushes Company’s Hendersonville Employees over 600

4 June 2014

CBE Companies Announces Formation of LocateSmarter

27 May 2014

Contract Callers, Inc. Opens Second Call Center in Augusta, Ga.

14 May 2014

CBE Companies' CFO, Bob Kahler, Earns Top Finance Leadership Award

12 May 2014

United Recovery Systems Acquires Array Services Group

4 April 2014

Aspect Software Announces Strategic Alliance with LiveVox, a Leading Provider of Cloud Contact Center Solutions

25 March 2014

The High Cost of Regulatory Compliance

17 March 2014

Coface Collections North America Announces Corporate Rebrand to Altus

12 March 2014

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