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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Empereon-Constar Celebrates Fifteenth Anniversary of New Mexico Contact Center

28 July 2015

TSW Global Solutions Opens New Call Center Facility

24 July 2015

EOS USA Expands with a New Customer Care Operation in Eastern Kentucky

7 July 2015

insideARM Announces Inaugural First Party Outsourcing Summit October 13-14, 2015

22 June 2015

KM² Solutions Continues Expansion Plans in the Caribbean and Central America

18 June 2015

Executive Change: Convergent Revenue Cycle Management Promotes Mark Schanck to President

24 April 2015

Executive Change: Melissa Hobbs Joins SKYLINK Group of Companies as SVP

17 April 2015

Executive Changes: KM² Solutions Leadership Transitions Yield to a Promising Future

10 April 2015

Executive Change: SKYLINK Group of Companies Announce the Appointment of New Chief Operating Officer

25 March 2015

Is Your Business Saleable?

19 March 2015

Executive Change: Maureen Peterson Named President of CEANNATE Corp

12 March 2015

Alorica Completes Acquisition of West Corporation's Agent Services Businesses, Including ARM

5 March 2015

Executive Change: Convergent Hires James Hawkins as SVP, Patient Contact Center

4 March 2015

The Impact of CFPB's UDAAP Authority on Creditors and First Party Debt Collectors

4 March 2015

CEANNATE Corp. Establishes Strategic Advisory Board; Former ED Secretary Margaret Spellings Named Chair

3 March 2015

Navient Acquires Government Collection Firm Gila/Municipal Services Bureau

2 March 2015

KM2 Solutions Adds Major Telecommunication and Internet Services Client to KM2 Honduras Call Center

2 March 2015

Kaulkin Ginsberg Gears up for Spring 2015 Research Fellows Program

13 February 2015

Executive Change: Empereon-Constar Announces Mark Lambert VP of Sales

13 January 2015

West Corp. Divests ARM and Other Live Agent Business in $275 million Deal

8 January 2015

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