Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.
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IAT Selects Payment Vision from Autoscribe to Offer Payment Gateway Services
23 October 2008
West at Home PCI-DSS Certification and Security Audit Raise the Bar
17 October 2008
Collection Agency OMS Opens Fourth U.S. Call Center
16 October 2008
Can You Cut Agents, IT, Telco, CapX and Protect Client Performance?
14 October 2008
NCO Group Looking to Grow in Philippines: Paper
13 October 2008
Industry Expert Offers 30 Minute Webinars with Answers to Contact Center Challenges
13 October 2008
Bureau of Collection Recovery Opens New 225 Seat Call Center
13 October 2008
TouchStar Acquires FacetCorp for its Innovative Phone System
10 October 2008
SoundBite Communications Achieves Annual PCI Compliance
10 October 2008
Aspect Software Supports Industry Education and Collaboration at APAC-ACE 2008
9 October 2008
Noble Composer Web Agent Offers Flexible Web-based Agent Desktops
6 October 2008
Aspect Unified IP Wins Miercom Rated Best Award for IP Contact Centers
2 October 2008
SoundBite Helps Student Loan Industry Improve Response Rates From Borrowers
2 October 2008
IAT and Cubs Consulting Announce Partnership Agreement
2 October 2008
Canadians Flocking to Do-Not-Call List Crash Web Site
1 October 2008
xtDirect Expands Operations in Costa Rica and the Dominican Republic
30 September 2008
LiveVox Provides Analytic Tool to Power Collections Productivity
30 September 2008
RAB Implements Ontario Systems' Hosted Telephony Platform
29 September 2008
Global Connect and EPP Partner to Provide On Demand Billing and Payment Environment
29 September 2008
TouchStar?s Nine Years in Businesses and Strong Growth are Highlighted by ColoradoBiz Magazine
25 September 2008
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