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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Aspect Acquires Assets of Applied Information Management Limited

13 January 2009

LiveVox Launches SmartMessage to Revolutionize the Approach to Unattended Campaigns

7 January 2009

Aspect Honored Twice by the Society for Technical Communication

7 January 2009

iQor's Vikas Kapoor Joins Rubin Museum of Art Board of Directors

5 January 2009

Castel Customers Receive Best Overall Operations, Quality and Client Support Awards

31 December 2008

Case Dismissal Upholds FCC Declaratory Ruling on Cell Phone Use in Collections

22 December 2008

Caine & Weiner Expands Buffalo Operations

22 December 2008

Ocwen Financial Corporation Announces Plan to Spin Off BPO and ARM Operation

22 December 2008

Vengroff, Williams and Associates Identifies Outsourcing Trends for 2009

19 December 2008

PerformanceEdge Announces General Availability of Aspect eWorkforce Management

19 December 2008

NCO Cuts 175 Jobs at Canadian Call Center

17 December 2008

ASK THE EXPERTS: Hosted Broadcast Technology

16 December 2008

Aspect Announces General Availability of Aspect Unified IP 6.6

12 December 2008

Aspect Opens Customer Briefing Centers

11 December 2008

LiveVox Announces Analytic Tool for Collection Contact ROI

10 December 2008

Aspect Placed in Leaders Quadrant for Contact Center Infrastructure, Worldwide

4 December 2008

SoundBite and Collection Industry Leaders Host Webinar On Optimizing Collection Strategies

4 December 2008

VWA Sees 30 Percent Increase in Third Party Collections in Past Two Months

2 December 2008

TouchStar Ranked Number 12 in Deloitte's Technology Fast 50 Program

1 December 2008

Aspect Takes the Gold at 5th Annual Team Massachusetts Economic Impact Award Ceremony

26 November 2008

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