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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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StarTek Inaugurates New Contact Center in Costa Rica

12 November 2010

Firstsource Reports Second Quarter Fiscal 2011 Revenues of $109 million

28 October 2010

Executive Change: Olivier Rigaudy to Teleperformance as Group Finance Managing Director and Member, Board of Directors

26 October 2010

DAKCS Software Systems Announces Alliance with Contact Center Compliance

21 October 2010

RMS Announces Another Complimentary International Webinar

20 October 2010

National Asset Recovery Services, Inc. (NARS) Celebrates 17 Years in Business

15 October 2010

Convergys Among Top Companies that Define Global Outsourcing

12 October 2010

Cabot Financial Gives Charity Telethon a Helping Hand

12 October 2010

TeleTech Secures Five-Year $350 Million Revolving Credit Facility with Accordion Feature up to $500 Million

8 October 2010

Afni, Inc. to Bring More than 500 Jobs to New Operations Center in Colorado

8 October 2010

Firstsource Signs 5-Year Outsourcing Agreement With Barclaycard, UK

1 October 2010

Huntsman Gay Global Capital Makes Strategic Investment in iQor

30 September 2010

Ranger Financial Services Expands Customer Care and Debt Collection Call Center

27 September 2010

iQor Ranks 27th on InformationWeek 500

23 September 2010

Noble Harmony Wins ATA Technovation Award

16 September 2010

Global Connect Announces Strategic Calling Features to Help ARM Clients Maximize Efficiency and Profit

16 September 2010

iQor Opens New State-of-the-Art Center in Phoenix Metro Area

15 September 2010

Executive Change: Kevin Keleghan Named President and CEO of APAC Customer Services, Inc.

14 September 2010

NCO Group Launches Expanded Offerings for Healthcare Sector, Announces Acquisition

14 September 2010

LiveVox Initiates Agent VOIP through IP/MPLS for Cost Efficiency and Service Quality

13 September 2010

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