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Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Today, BPO typically refers to the outsourcing of “back office” functions such as software or systems coding, billing, payment processing, debt collection, customer relationship management, technical support, and even accounting or finance functions.

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Globe on moss in forest [Image by creator Romolo Tavani from AdobeStock]

What's The Next Thing You Need to Worry About? Sustainability.

13 September 2021
A person holding a mobile phone that appears to have illustrated white charts, graphs, and dollar signs popping out of it [Image by creator ra2 studio from AdobeStock]

Will My Calls Be Blocked on July 1?

14 June 2021
Man holding mobile phone displaying green checkmark [Image by creator from insideARM]

What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Termination

19 April 2021
A person holding a mobile phone that is showing an incoming call from "unknown" [Image by creator terovesalainen from AdobeStock]

What it Takes to Get a Green Checkmark Displayed With Your Call: Understanding Authentication

7 April 2021
A person holding a mobile phone that is showing an incoming call from "unknown" [Image by creator terovesalainen from AdobeStock]

What You Need to Know About Caller ID Authentication

11 March 2021
Arms of 5 business people holding up different colored large "quote" marks [Image by creator Sergey Nivens from AdobeStock]

Debunking the June 2021 STIR/SHAKEN Deadline: Will it Impact Your Calls?

4 March 2021
Photo of road winding through desert terrain with snow capped mountains in the background. A yellow road sign that displays an arrow that curves left. [Image by creator wakr10 from AdobeStock]

The Road to Contact Tracing is Not So Smooth

29 June 2020
Image of a long black tunnel with a white light at the end [Image by creator tanantornanutra from AdobeStock]

Could There Be a Light at the End of the Constant Tunnel of Audits and Exams?

25 July 2018
Large wall mural of the world's continents in red, surrounded by black and white illustrated icons like a laptop, folder, chart, email, pyramid, lightbulb, etc. [Image by creator Robert Kneschke from AdobeStock]

Call Center Worker and Consumer Protection Act Continues to Build Support

17 July 2018
A blackboard with x's and o's depicting a football play [Image by creator yeyen from AdobeStock]

Diversify, or Suffer the Consequences

4 June 2018
Large wall mural of the world's continents in red, surrounded by black and white illustrated icons like a laptop, folder, chart, email, pyramid, lightbulb, etc. [Image by creator Robert Kneschke from AdobeStock]

Bill Requiring Offshore Agents to Disclose Location Still Lives

21 March 2018
A small a-frame chalk board with the word "Rating" above a series of stars [Image by creator slitthiphong from AdobeStock]

Vendor Scorecards: Overdue for a Re-think?

26 February 2018
Drawing of a school of white fish against a green background [Image by creator maxsattana from AdobeStock]

What Happens When a Whale Gets Swallowed? The Potential Sale of Tenet Healthcare Could Significantly Impact U.S. ARM Companies

25 September 2017

Long Arms of the CFPB Don’t Exclude Healthcare Providers

24 August 2017

Empereon-Constar And HQC LLC Announce Joint Venture

16 August 2017
File drawer with one folder in focus, labeled "Dismissed" [Image by creator tashatuvango from AdobeStock]

Oregon’s District Court: Collection Agencies’ Omissions Don’t Automatically Equal Malevolence

15 August 2017
Large acrylic letters that spell "Next" mounted on a purple wall [Image by creator Chris Titze Imaging from AdobeStock]

ED Cancels Student Loan Servicing Solicitation; Announces “Next Generation” Plan

2 August 2017
Fat gold letters "M & A" sitting on a wooden background [Image by creator Tim from AdobeStock]

Gatestone & Co, Inc. – Notice of Acquisition, effective June 30, 2017

5 July 2017
Drawing of a school of white fish against a green background [Image by creator maxsattana from AdobeStock]

Are Significant Changes To Class Actions On The Horizon? (Part Two)

29 June 2017
[Image by creator blackzheep from AdobeStock]

3 Overlooked Traps for First Party/Early Out Servicers (podcast)

27 June 2017

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