Mini-Miranda Violation Fastest Growing Complaint Against Debt Collectors

At the beginning of a collection call, a debt collector must recite a phrase that has become very familiar to the ARM industry, the “mini-Miranda” warning. It basically informs the consumer that the call is from a debt collector, that they are calling to collect a debt, and that any information revealed in the call will be used to collect that debt. The disclaimer must also be included in written correspondence with consumers, such as a collection letter.

It is an important provision of the Fair Debt Collection Practices Act (FDCPA). It prevents debt collectors from calling under false pretenses and gaining information from unwitting consumers that can later be used against them.

But did you know that complaints about failing to identify themselves as debt collectors has grown the quickest of all complaint types since 2007? In 2009, complaints about this behavior totaled 21,012, up from 1,227 in 2007…an increase of 1,612.5 percent!

Why the sharp increase? Well, we think it might have something to do with consumer attorneys and Web sites. Since the failure to include the warning in a letter is the single most verifiable FDCPA violation, consumers are told that this violation more than any other is a quick path to $1,000. And since lodging a formal complaint with the FTC is part of the litigious consumer playbook, complaints about mini-Miranda warnings have skyrocketed.

For more on consumer complaints against debt collectors, please visit The Complaints Issue on insideARM.com.