John McNamara Departs for the CFPB; Dusty Whitesell Rejoins LiveVox to Lead Marketing

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that CMO John McNamara will be departing LiveVox to take a position with the Consumer Financial Protection Bureau (CFPB).  Dusty Whitesell, an operations expert with over 25 years in the creditor servicing-BPO industry will re-join LiveVox to lead its marketing efforts. Whitesell brings with him a deep breadth of experience in understanding and communicating the unique challenges enterprise contact center operations face, such as compliance, cost, agency efficiency and technology deployment.

Dusty is an accomplished accounts receivable management executive with extensive experience in all aspects of outsourced creditor-servicing, specializing in contact center operations. Whitesell successfully held executive positions for numerous BPO’s, including his most recent as COO of Sentry Credit, a leading BPO focused on servicing the credit management vertical. Dusty is also well-versed in LiveVox’s technology, from his past tenure at LiveVox as VP of Sales, and from his own user experience, as a LiveVox customer at Sentry Credit.

On his appointment, Whitesell says, “While it was difficult to leave a great company like Sentry Credit, I am thrilled to re-join LiveVox in this capacity and during this period of rapid market change and growth. As a COO during these fluid times, I experienced first-hand the difficult new challenges contact centers face. More importantly, as an end-user of LiveVox, I have also been able to truly appreciate the opportunities that cloud can enable in solving these issues. With strategic offerings such as LiveVox’s TCPA-focused Four Clouds Suite, and a new partnership with Aspect Software, LiveVox is poised to rapidly expand further into the enterprise market and I hope to help drive that forward.”

To learn about LiveVox’s Four Clouds, an on-demand TCPA Risk Mitigation Suite, click here.

CEO, Louis Summe adds, “Since his joining in 2008, John McNamara has been an undeniable influence and catalyst for the company’s growth. LiveVox has always strived to go beyond basic application offerings to provide clients with comprehensive cloud-enabled solutions to solve business challenges. Having direct insight on what those obstacles are and how those solutions should be best shaped is a benefit that we have been able to gain with John. While McNamara will be deeply missed, we are excited for his next journey and happy to have an executive like Dusty who has been at the forefront of today’s business operations environment.”

“I’ve spent most of my adult life solving problems in the BPO spaces,” adds McNamara. “Being a part of LiveVox has been a powerful outlet for that. I am saddened to leave LiveVox but am excited and confident about Dusty’s ability to bring real-world perspective and best practices on how to adapt in today’s changing business and regulatory environment.”

LiveVox is a leading provider of cloud contact center solutions for enterprise operations.  Through a patented PCI-certified cloud platform and redundant IP/MPLS mesh, it delivers true multi-tenant highly scalable and burstable contact center solutions such as ACD, predictive dialer, IVR, centralized call recording, business analytics and compliance suite. LiveVox enables fast deployment of contact center solutions from the cloud, while offering customers full control to manage their day-to-day business requirements in a cost efficient way. For more information, visit http://www.livevox.com.