Castel Unveils Plans to Release Cutting Edge Voice Technology Application

Published on:
13 July 2011 at 08:29 a.m. ET

http://www.insidearm.com/news/00030865-castel-unveils-plans-to-release-cutting-e/

Castel Communications, LLC, a leading supplier of contact management solutions across the globe, unveiled plans to release Castel Detect™, a voice analysis application able to detect and analyze emotions, talkover and voice amplitude in real time. The capture and immediate feedback of call data will allow contact center businesses to respond proactively during live calls.

Castel Detect™ will be released for general availability in October 2011. Near-future versions will provide word detection and advanced voice analysis.

Castel Detect™ provides several business benefits:

Improves caller experience
Expands an agent’s ability to control calls
Increases management’s productivity
Enhances business intelligence
Promotes opportunities to negotiate, cross-sell and grow revenue
Decreases incidence of conflict, confrontation and exposure to regulatory issues
Enables your business to stay ahead of the competition

Castel Detect™ is designed for easy integration into any call center business. Rachid Cheaib, Castel’s CEO, stated, “Castel Detect™ is truly stellar in its voice analysis application, delivering immediate feedback while the caller is still engaged with the agent. One of the most powerful tools a call center can arm itself with is the understanding of a client’s emotions. This is what Castel Detect™ delivers in real time.”

For more information about Castel Detect™ and to see a sneak preview visit http://www.casteldetect.com/preview

Castel Communications, LLC is well known for its best-in-industry predictive dialer Castel Predict™, part of the Castel Connects® suite, providing 100% accurate answer detection 100% of the time. Headquartered in Buffalo, N.Y., Castel Communications, LLC is a market leader in delivering cutting-edge product solutions for leading financial institutions, collection agencies and telemarketing organizations across the globe. For more information about Castel products and services, please call 800-657-8215.