NCO Named Top Accounts Receivable Management Firm By The Black Book of Outsourcing

HORSHAM, PA – NCO Group, Inc. (“NCO”), a global provider of business process outsourcing services, is pleased to announce that it was recently ranked number one on The Black Book of Outsourcing’s 2009 List of Top Accounts Receivable Management Vendors. Each year, winners are chosen in several categories based on surveys completed by outsourcing customers.  The surveys collect responses on 31 key performance statistics from users of outsourcing, while measuring their satisfaction with their vendor experiences. The Top 10 in each category are ranked. The Black Book of Outsourcing provides insight on the cost and benefits of outsourcing, its uses, and the processes used to manage it.

Commenting on the award, Steven Leckerman, Executive Vice President and Chief Operating Officer of NCO, said, “To be recognized on this prestigious list is a testament to NCO’s commitment to setting demanding goals while operating to the highest ethical and performance standards. It is truly the result of the hard work and dedication put forth by our entire organization, which allows us to deliver outstanding results for our clients.”

With outsourcing being a hot topic among business leaders and workers around the globe, the The Black Book of Outsourcing provides resources for those looking to build a successful career in the outsourcing industries. Authored by Doug Brown and Scott Wilson, co-founders of the Brown-Wilson Group, The Black Book of Outsourcing has been published since 2004. NCO ranked second on the list in 2008.

The Black Book of Outsourcing can be purchased at www.theblackbookofoutsourcing.com.

About NCO
NCO Group, Inc. is a global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. NCO provides services through over 100 offices throughout North America, Asia, Europe, and Australia.

About The Black Book of Outsourcing
Outsourcing gurus Doug Brown and Scott Wilson uncover how to update your business strategies through complete and comprehensive coverage of everything you need to know about effective outsourcing. Outsourcing is a hot topic among business leaders and workers in the global business community. In The Black Book of Outsourcing: How to Manage the Changes Challenges, and Opportunities, Brown and Wilson demystify the subject and show executives and staffers alike how to successfully assess and implement outsourcing, communicate internally and with partners, measure performance, and lead outsourcing transitions.