PR - Kadent Selects Columbia Ultimate to Increase Collection Effectiveness

Columbia Ultimate, the industry expert in providing software and integrated solutions for collecting money, today announced that Kadent, a leading provider of healthcare and accounts receivable management services, has selected its Ajility Predictive Dialer and Ajility Personalized Voice Messaging to bolster its call management capability and increase overall productivity.

Ajility Predictive Dialer equips agencies with an outbound predictive dialer using ISDN (Integrated Services Digital Network) technology providing 100% accuracy of dialing. The fully integrated Personalized Voice Messaging provides text-to-speech capability for unattended outbound dialing campaigns. The deployment of the Ajility Predictive Dialer and Personalized Voice Messaging solutions will enable Kadent to generate new efficiencies with its call campaigns including more right party contacts and increased handling of calls in less time.

“Columbia Ultimate’s quality products, collections expertise and considerable resources made them the ideal partner for us,” said Bruce Colburn, president and CEO, Kadent. “The fully blended dialer will result in a 10 to 20% increase in productivity while the Personalized Voice Messaging gives us unattended messaging capabilities allowing us to reach debtors when collectors are busy. As a result, we’ll be able to expand our capacity, take on more business an increase our recoveries.”

Ajility Predictive Dialer’s blended functionality seamlessly moves collectors between inbound and outbound environments on a call-by call basis as dictated by call volume and coverage. This blend optimizes productivity to ensure outbound calls are made and inbound service levels are met. The solution also enables the validation of telephone numbers before dialing and incorporates segment System Interruption Tone (SIT) so numbers can be re-routed to appropriate calling queues.

Furthermore, the solution provides comprehensive monitoring and reporting required to understand, evaluate and manage collections operations in real time. Information such as collector activities, status of campaigns and details on the calls being made are available instantly.

“Kadent is a well-respected company with deep roots in the collection industry; and we are pleased to be its technology partner of choice,” said R. Fred Houston, president and CEO, Columbia Ultimate. “High-performance call management solutions are critical in today’s collections environment. We believe the Ajility Call Management Suite encompass the right functionalities and features to help agencies excel. We look forward to the partnership with Kadent and help them achieve maximum results.”

About Kadent Corporation
Kadent provides accounts receivable management services from its three principal businesses: business office solutions to the healthcare industry, including extended business office outsourcing (Kadent Healthcare), third-party collection agency services to the healthcare and other consumer industries (Accounts Recovery Bureau) and an array of related technology services (Kadent Technologies). Read more at www.teamkadent.com.

About Columbia Ultimate
Columbia Ultimate is the industry expert in providing software and integrated solutions for collecting money.

Headquartered in Vancouver, Wash., with an office in Atlanta, Georgia, Columbia Ultimate is a privately-held company with more than 550 clients worldwide. For more information, visit www.columbiaultimate.com.