PR - SoundBite and Online Resources Partner for Agentless Payments

Online Resources Corporation (Nasdaq:ORCC), a leading provider of web-based financial services, and SoundBite Communications Inc., (Nasdaq:SDBT) a leading provider of on-demand automated voice messaging solutions, today announced a referral agreement to provide creditors and billers with an integrated agentless payment solution. This agreement expands upon a referral arrangement between SoundBite Communications and Internet Transaction Solutions, which was acquired by Online Resources in August 2007.

The integration of Online Resources’ CollectPay for consumer debit and SoundBite’s on-demand automated voice messaging solution will be available to clients in the receivables management, consumer lending, telecommunications, utility, healthcare and other industries. The two platforms will be integrated via SoundBite’s Agentless Direct Collect payment interface. This will provide mutual clients with a single source for automated payments and enable them to deliver a seamless user experience to their customers. The partnership deepens relationships with existing clients and introduces complementary services to each company’s respective clients.

SoundBite’s voice messaging solution allows organizations to reach their customers faster and without the need for live agents or on-premise hardware and software. Integration with Online Resources’ biller-direct payments service will enable clients to increase collections, lower costs and enhance productivity through further automation. In addition, clients will be able to more effectively measure campaign success with improved reporting that includes round-trip payment details.

“By integrating our services with those of Online Resources, we can offer our mutual clients a comprehensive solution that improves productivity and maximizes consumer options while minimizing costs,” said Chris Selland, vice president of business development at SoundBite. “Our clients can now realize the benefits of a truly integrated agentless payment and collections solution without undertaking a major engineering effort.”

Online Resources powers financial technology services for thousands of financial institutions, billers and credit service providers. Its proprietary suite of account presentation and payment services are branded to its clients, and augmented by marketing services to drive consumer and business end-user adoption. The Company serves over 10 million end-users and processes $100 billion in bill payments annually. 

SoundBite Communications is a leading provider of automated voice messaging solutions that are delivered through a Software as a Service (SaaS) model.