Dayton, Ohio – NCR Corporation (NYSE: NCR) dramatically improved its standing in the 2009 Global Outsourcing 100™ by the International Association of Outsourcing Professionals™. This is the second year in a row the company has received this distinction and its rank of 14th is NCR’s highest ranking ever.
The Global Outsourcing 100™ is an annual ranking representing the standard of excellence in outsourcing service delivery, in which NCR’s Managed Services stands as one of the top outsourcing service providers. Advancing in this year’s ranking to 14th overall, the highest ranked ATM service provider and top five in the air transportation industry focus, NCR demonstrated excellence in evaluation categories such as global presence, customer references, company recognitions and certifications and employee management.
NCR received additional recognition in the ranking’s sub list of honors, including: Best 5 Leaders by Industry Focus: Air Transportation; Best 10 Leaders by Industry Focus: Financial Services; Best 20 Leaders by Industry Focus: Retail and Consumer Goods; Best 20 Leaders by Service Offered: Information/Communications; and Top 10 List Climbers.
NCR services portfolio provides best-in-class support and IT integration, enhancing the company’s role as a leader in self-service technology for the Financial, Retail and Consumer Goods and Air Transportation industries. NCR improves customer support by integrating business services from multiple vendors, across multiple channels, from a single point of accountability.
“NCR is honored to be ranked in this year’s Global Outsourcing 100, especially as the highest ranked self-service solutions provider,” said Christine Wallace, senior vice president, NCR Services. “This recognition reflects our on-going commitment to providing strategic resources and delivering quality and value to our Managed Services customers around the world.”
NCR’s Managed Services and Outsourcing portfolio includes network management, hardware maintenance and incident management, and gives businesses the expert analysis and reporting capabilities needed to better understand and maximize IT service performance. Critical functions include oversight of ATM, kiosk and retail store automation management, Internet banking, e-commerce marketing, Web site development, self-service integration and business processing for more than 34,000 ATMs, 300,000 retail devices, 235,000 electronic funds transfer devices and 100,000 network devices.
“The Global Outsourcing 100 and The World’s Best Outsourcing Advisors have become even more valuable reference tools for companies seeking to work with the best providers and advisors,” said IAOP™ Chairman Michael Corbett. “The companies named on these lists and sub lists have demonstrated their expertise following a rigorous, independently judged process and represent the tops in the industry.”
About IAOP
The International Association of Outsourcing Professionals™ (IAOP™) is the global, standard-setting organization and advocate for the outsourcing profession. With 40,000 customer, advisor and provider members worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visitwww.outsourcingprofessional.org.
About The Global Outsourcing 100
The International Association of Outsourcing Professionals™ (IAOP™) is in its fourth year of compiling its annual ranking of the world’s best outsourcing service providers and advisors – The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list for the first time in 2009, The World’s Best Outsourcing Advisors.
The Global Outsourcing 100 and its sub lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services – not just information technology and business process outsourcing, but also facility services, real estate and capital asset management and logistics. They include not only today’s leaders, but tomorrow’s rising stars.
The World’s Best Outsourcing Advisors, new for 2009, is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.
IAOP also added in 2009 The Global Outsourcing 100 Plus industry-wide report featuring applicant company profiles and rankings with industry insights. The additional report is available for purchase.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Dayton, Ohio.