eTelecare Ranked as Sixth Largest Global Aggregate Inbound Teleservices Agency by Customer Interaction Solutions Magazine

Scottsdale, Ariz. — eTelecare Global Solutions, a leading provider of complex business process outsourcing (BPO) solutions announced that it has been ranked the sixth largest global aggregate inbound teleservices agency in the 2009 Top 50 Teleservices Agencies Rankings, up two places from its eighth place ranking in 2008. The ranking is used by the industry as a benchmark for determining the largest outsourced call center providers.

Now in its twenty-fourth year, Customer Interaction Solutions’ Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound and compares the number of billable teleservices minutes companies completed over a twelve month period. eTelecare ranked highly in all five categories in 2009 and has been part of this distinguished list since 2003.

"Our investing to outperform business philosophy of utilizing highly skilled, well-trained people, leading-edge technology and robust processes to deliver the best value-added services for our clients continues to differentiate eTelecare in the marketplace," said eTelecare CEO and President John Harris. "Our emphasis on creating value for our clients is a primary reason why our business and our rankings within the BPO industry continue to increase."

For more information on the numerous honors and recognition that eTelecare receives each year, visit www.etelecare.com or look for the results in Customer Interaction Solutions magazine’s April 2009 issue.

About eTelecare Global Solutions
Founded in 1999, eTelecare Global Solutions is a leading provider of business process outsourcing (BPO) focusing on the complex, voice and non-voice based segment of customer-care services. It provides a range of services, including technical support, customer service, sales, customer retention, chat and email from both onshore and offshore locations. Services are provided from delivery centers in the Philippines, United States, Nicaragua, and South Africa. Additional information is available at www.etelecare.com.