Gulf Coast Collection Bureau Installs CR Software?s Interactive Voice Response (IVR) System

CR Software LLC (CRS), the leading financial software solutions provider to collections entities, announces today that it has installed the CRS Interactive Voice Response System (IVR) at Gulf Coast Collection Bureau, Inc, one of the country’s leading asset recovery agencies, headquartered in Sarasota, Florida.

CR Software’s IVR provides a simple yet definitive way to increase efficiency by providing automated "self-service" scripts to respond to incoming calls.  The IVR handles the majority of inbound calls and leaves agents free to focus on other, more profitable tasks.  Outbound IVR campaigns allow agents to work only right party contacts to maximize their own efficiency by only working the calls that return results.

“The Text to Speech/IVR right party contact dialer has done the most to increase recovery,” said Jack W. Brown II, President of Gulf Coast Collection Bureau, Inc.  “Our collectors spend their time with right party contacts where the money is.  On occasion we will run the old style attended campaigns.  The collectors are very busy with the volume of this style campaign (usually not right party contacts).  The biggest difference is money collected.  Not only can we now work with less agents, the recovery is a good deal more with the new system.”

“With the significant increase that our customers are seeing in volume, they need solutions to efficiently locate and contact these accounts” said Edz Sturans, President of CR Software.  “The CRS Mercury IVR is able to give them a cost effective solution to work the right accounts while giving consumers the ability to resolve their accounts on their own time.”

About CR Software, LLC
Since 1984, CR Software has been setting the standard for collections industry software systems.  CR Software deploys, executes, and supports hundreds of installations every year.  CR Software LLC corporate headquarters can be reached at (800) 222-1722, by e-mail, kristine.sturans@crsoftwareinc.com or via the World Wide Web at http://www.crsoftwarellc.com.