TeleTech Holdings Inc. (Nasdaq:TTEC), a global provider of business process outsourcing (BPO) solutions, announced this week that it has signed a new agreement with a Fortune 100 telecommunications company to provide technical support and customer management to U.S.-based consumers from locations in Mexico and Costa Rica.
Under the terms of the new agreement, TeleTech will provide technical support and services for the client’s video, high-speed data, and telephony offerings. TeleTech will offer Tier I technical support for U.S.-based consumers using its global best practices across multiple near-shore and offshore sites.
"TeleTech’s global sourcing model supports the client’s strategic initiatives to grow its business outside of North America," said Kenneth Tuchman, chairman and chief executive officer at TeleTech. "Our expertise and our broad array of front-to-back-office capabilities make us a natural partner for this leading cable brand."
TeleTech, a leader in serving the cable industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.
![[Image by creator from ]](/media/images/New_site_WPWebinar_covers_800_x_800_px.max-80x80.png)
![[Image by creator from ]](/media/images/Finvi_Tech_Trends_Whitepaper.max-80x80.png)
![[Image by creator from ]](/media/images/Collections_Staffing_Full_Cover_Thumbnail.max-80x80.jpg)
![Report cover reads One Conversation Multiple Channels AI-powered Multichannel Outreach from Skit.ai [Image by creator from ]](/media/images/Skit.ai_Landing_Page__Whitepaper_.max-80x80.png)
![[Image by creator from ]](/media/images/paper-collections_triggers_1_1.max-80x80.png){kind=small}
![Report cover reads Bad Debt Rising New ebook Finvi [Image by creator from ]](/media/images/Finvi_Bad_Debt_Rising_WP.max-80x80.png)
![Report cover reads Seizing the Opportunity in Uncertain Times: The Third-Party Collections Industry in 2023 by TransUnion, prepared by datos insights [Image by creator from ]](/media/images/TU_Survey_Report_12-23_Cover.max-80x80.png)
![Webinar graphic reads RA Compliance Corner - Managing the Mental Strain of Compliance 12-4-24 2pm ET [Image by creator from ]](/media/images/12.4.24_RA_Webinar_Landing_Page.max-80x80.png)
![Webinar graphic reads Help Wanted: Predictive, Collaborative and Intelligent Contact Data April 25 at 3pm et by TransUnion [Image by creator from ]](/media/images/Web_replay_Landing_Page.max-80x80.png){kind=small}
![Webinar graphic reads Multi-Channel AI: Improve Contacts & Increase Revenue Compliantly April 4 at 2pm et [Image by creator from ]](/media/images/Skit.ai_InsideARM_Landing_Page_1200x627.max-80x80.png){kind=small}
![Streamline Your Collections Process with Voice AI [Image by creator from ]](/media/images/Streamline_Your_Collections_Process_with_Voice.max-80x80.png){kind=small}
![How to Connect with Today’s Digital Consumer [Image by creator Editor from insideARM]](/media/images/finvi_webinar_thumbnail.max-80x80.png){kind=small}
![Customizable or Configurable? Webinar [Image by creator Editor from insideARM]](/media/images/Landing_Page_2.max-80x80.png){kind=small}
![How to Launch an Omnichannel Collection Strategy [Image by creator Neustar from insideARM]](/media/images/omnichannel-webinar.max-80x80.png){kind=small}
![Breaking Down the CFPB's Opinion on Convenience Fees [Image by creator Editor from insideARM]](/media/images/2022-11-convieniance-fees-webinar.max-80x80.png){kind=small}