LiveVox Announces 50% Increase in IT Capacity; Grows ARM Client Base 84%

LiveVox, the leading provider of hosted-dialer solutions, today announced it has continued investment into its information technology infrastructure, increasing its already robust capacity by more than 50% in the past six months to maintain its solid standard of customer reliability.

LiveVox also announced it increased its customer base in the credit and collections industry by 84% in the third quarter of 2008, compared to the corresponding quarter last year, as it continues to focus on the third-party collections market.

LiveVox is the first to deliver a Hosted VoIP Dialer that operates on secure, private networks that directly access the carrier backbone using a Session Initiation Protocol (SIP) interface. This allows LiveVox to offer hosted-dialing services with unlimited capacity, higher quality and lower cost than premised-based or other hosted-dialing solutions. Other hosted solutions use either the public Internet or a hybrid of VoIP and analog protocols.

Bolstering an already industry-leading, carrier-grade infrastructure, LiveVox has sufficient computing capacity to meeting current and future client demand. The company has increased overall dialing capacity by more than 50% with the following steps:

• Integrated the LiveVox Hosted VoIP Dialer directly into additional telephony carriers;
• Increased its investment in servers and other hardware to facilitate greater call volumes; 
• Upgraded network infrastructure to take advantage of increased bandwidth and improved response times.

“LiveVox began with its destination in mind: Architecting a true carrier-grade hosted VoIP dialer platform and never trying to force a feature-limited broadcast product into behaving like a hosted dialer,” said Louis Summe, Chief Executive Officer, LiveVox. “Our integrated ACD, which powers our Agent Desktop feature, has been battle-tested for two years, and our continued investment into our IT infrastructure illustrates our dedication to our clients. As a provider of hosted services, LiveVox understands its responsibility to continually deliver reliable network and computing capacity to meet and exceed client demand.”

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.