PR - TeleTech to Provide Offshore BPO for Leading Communications Provider

Englewood, Colo.-based TeleTech Holdings, Inc. (NasdaqGS:TTEC), yesterday announced that a leading communications provider has expanded operations with TeleTech into the Philippines and Mexico.

The client, a Fortune 100 telecommunications services provider, first began working with TeleTech in 2002 and the relationship has continued to grow since that time. Revenue from the expanded business is valued at more than $150 million over the life of the contract. Under the new multiyear agreement, TeleTech will provide complex bilingual billing and other account support services for the client’s wireless consumer offering. TeleTech currently supports a number of functions, such as back office, billing and technical support, e-care, and sales for the client’s government, corporate, and consumer segments.

This incremental business is expected to ramp to more than 1,500 full-time employees from standardized TeleTech sites around the world by the end of the year.

"We value our longstanding relationship with this communications client and remain committed to its continued success as an industry leader," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "Our proven global sourcing model allows us to attract and retain top local talent in all of the markets where we operate," said Tuchman.

TeleTech, a leader in serving the communications services industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.