StarTex Power reaching their goal of high customer satisfaction rates with the help of CT Impact Broadcast Messaging

Salt Lake City, Utah — StarTex Power recently announced they are keeping customer satisfaction rates high using CT Impact Hosted Broadcast Messaging to contact customers and prevent power shut-offs.     

StarTex Power of Houston, Texas, was recently ranked #30 on Inc. Magazine’s Top 500 Fastest-Growing Companies list. The company uses IAT’s CT Impact Hosted Broadcast Messaging to help further their goal of having the highest customer satisfaction rates in the state.

With power bill delinquencies on the rise, many more customers are in danger of having their power shut off. StarTex Power contacts those customers with recorded messages, urging them to call the company back so they can discuss their options. “By the time we get to the point of disconnecting power, the customer has fewer options,” Robert Verhage, Manager of Credit & Collections, said. “And it can take 24 to 48 hours to reconnect once a customer’s been disconnected.”

Using CT Impact’s extensive dialing resources, Verhage is able to reach all of the delinquent customers before their options run out, without adding staff. “We’ve been able to hold our own in this economy by embracing the current technologies, with CT Impact being the biggest of the bunch.”

IAT, a Utah-based company founded in 1986, specializes in dialing technology for collections and related industries. They provide both on-site dialers and hosted solutions, with predictive dialing and IVR Messaging (broadcast messaging) capabilities. Verhage has used IAT’s CT Impact services at several different companies and suggested the solution to StarTex Power, because of the quality customer service and ease of use.

“When it comes to talking about CT Impact broadcast messaging, I’ve never had a bad thing to say,” said Verhage. “From the first time I used the service, it’s been an excellent experience. As far as I was concerned, the only solution we were going to use was IAT’s CT Impact.”

“In addition to collection activities, CT Impact broadcast messaging is flexible enough for anyone who needs to quickly and cost-effectively get in touch with customers or anyone on a pre-established list of contacts,” said Ray Fowler, IAT Director of Sales & Marketing. “We’ve had other organizations successfully use our services for emergency notifications, CRM, payment reminders and even political calling.”

About IAT
IAT provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada, and South Africa. Using their cutting-edge product offering, CT Center, their Predictive Dialer and Outbound/Inbound Interactive (IVR) Communications systems can operate simultaneously on a single Windows platform. In addition to site-premised systems, CT Impact, IAT’s Hosted Broadcast Messaging and Predictive Dialer service, increases debt recovery without an initial capital investment. By developing innovative and reliable products and services, and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT, CT Center, and CT Impact, visit www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801

About StarTex Power
StarTex Power, the leading retail electricity provider in Texas, gives its customers the power to connect to relatable people, competitive prices, transparent billing, as well as superior customer service. Servicing more than 120,000 customers, StarTex Power is committed to upholding the highest standards in the retail electric industry. StarTex Power serves residential and commercial customers, and is committed to connecting all its customers to superior products and services. To find out more information on StarTex Power, visit their Web site at www.StarTexPower.com.