PR - Aspect Upgrades Software, Adds Localized Language Capabilties

Aspect Software, Inc., the world’s largest company solely focused on the contact center, today announced that on 27 December 2007, Aspect Unified IP 6.5.1 will be generally available. This latest version of the product includes localization for German, Japanese, Colombian Spanish, Portuguese and Korean, bringing all of the value of Aspect Unified IP to many additional critical global contact center markets. In the first quarter of 2008, Aspect Unified IP 6.5.1 users will also be able to leverage the real-time reporting capabilities of Unified Command and Control for consolidated real-time reporting across multiple sites and applications through an intuitive, graphical display.

As part of this new release, Aspect Unified IP 6.5.1 leverages server virtualization through the use of VMware, helping users to take advantage of smaller physical footprints and providing faster time to market. The product also includes a new manual answer feature, required by the German contact center industry and in demand around the world, that will empower agents to take a call when they choose.

“Aspect Software uses Aspect Unified IP in all of our worldwide contact centers to manage interactions with our customers and partners,” said Serge Hyppolite, director of product management, Aspect Software. “We implemented Aspect Unified IP 6.5.1 in our European contact center, and the results were excellent. It continues to reduce complexity in managing our multiple contact center sites around the world and we’re already seeing higher productivity and reduced costs.”

In addition to new localization, virtualization and manual answer capabilities, Aspect Unified IP 6.5.1 also provides:

• An Agent-on-Demand feature that enables a contact center to engage a remote agent whenever needed. This feature will help companies save on long-distance and IP bandwidth costs, while still having access to at-home or branch agents when call volumes increase.

• A web services interface with a complete Simple Object Access Protocol (SOAP) Software Developer’s Kit. This powerful kit allows for a wide variety of custom integrations to be created, giving contact centers an integrated agent desktop and the flexibility to customize how applications interoperate with Aspect Unified IP.

Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals. The release of Aspect Unified IP 6.5.1 and upcoming versions continues to provide enhancements in reliability and security, greater localization features, and expanded communication options through SIP-enabled VoIP.