ALI Solutions? OnQ 3 to Handle Over 3 Million Collections Calls per Day

Austin, Texas – ALI Solutions™, the leading provider of event-based analytic solutions, announced a new release of OnQ™, which automates and centralizes campaign and policy management while ensuring call rule compliance.  OnQ™ 3 provides an unprecedented level of scalability and stability for users with collections centers in multiple locations.

OnQ 3 can process more than 275,000 calls per hour.  As the troubled economy drives collections volumes upward, banks and other credit card issuers need collections solutions that can handle larger volumes.  OnQ 3 meets this need by effectively processing more accounts and more calls per account, on multiple campaigns that are schedulable throughout the day.

Thomas J. Miller, senior vice president for corporate development at ALI Solutions, said, “More than ever before, our collections clients are focused on two critical performance measures – agent productivity and compliance.  OnQ 3 helps them do more with the same resources, while ensuring compliance with the complex governmental and organizational regulations.  No other campaign management system is so well suited for today’s high-pressure, high volume collections environment.”

“According to the American Bankers Association, the percentage of consumer loans at least 30 days late rose to a seasonally-adjusted 3.22% in the October-to-December period from 2.9% in the prior quarter.  The ABA said the fourth-quarter rate was the highest since it began tracking the data in 1974, with delinquencies rising in nearly every category. It said these credit trends are unlikely to improve before 2010.”  (CNN Money, April 2, 2009)

In addition to greater scalability, other new features of OnQ 3 include expanded operating system and database support, advanced phone strategy capabilities and enhanced record management.

OnQ is one of three components of ALI Solutions’ Intelligent Contact Suite™.  OnQ has long been the premier collections automation system among banks, used by most leading credit card issuers and deployed in seven countries. Users routinely report increases in agent productivity and reduces dialer administration overhead thanks to such OnQ features as centralized campaign management across multiple centers, real-time delivery of records, list-sharing across dialers, and intra-day management of campaigns and strategies.  ALI Solutions estimates that just two minutes a day of agent down-time in a collections center with 50 seats costs about $1.5 million a year in lost opportunity.

Besides OnQ, the other two components of ALI’s Intelligent Contact Suite are CallTech™, which maximizes dollars collected or sales-per-agent, optimizing daily outbound call schedules by using call targeting analytics to determine the probability of getting a Right Party Contact and the probability of a response to the call; and ActionSelect for Collections™ which drives optimal treatment decisions using Action Analytics™, optimization and simulation.

About ALI Solutions
ALI Solutions (“ALI”) provides event-based analytic decisioning applications that empower consumer financial services organizations to preemptively manage risk and improve profitability. ALI’s solutions automate the fusion of transaction data with third party data sources to dynamically execute credit, fraud and collections policies that solve immediate business problems while easily adapting to future industry challenges. For over 16 years many of the world’s most successful companies throughout North America, the United Kingdom and the Asia Pacific region continue to choose ALI because its applications are proven to help businesses mitigate losses while delivering millions of dollars in bottom line benefit. For more information, visit www.ALIsolutions.com.  (On April 6, 2009, ALI Solutions changed its name from Austin Logistics, Inc.)