LiveVox Announces 30 Number Horizontal Dialing

SAN FRANCISCO — LiveVox Inc., the leading provider of hosted-dialer solutions, today announced upgrades to its custom multi-number dialing strategy suite. Credit and collection call centers can now build dialing strategies of up to 30 numbers per account to better leverage information from skip trace vendors.

The upgrade enables organizations to customize how many numbers are dialed and in what order. Variables such as portfolio, delinquency, balance, score or customer-specific-data fields can dictate how far into the 30 numbers the system dials, exhausting all numbers for highest potential accounts and fewer for lower scored accounts. Previously, LiveVox enabled firms to dial up to 10 numbers for each account.

LiveVox developed and released the enhancement after it was initially requested by a large, leading third-party agency who received up to 30 numbers from a major credit card provider for high balance accounts.

“This is one of many examples of how LiveVox clients have a direct influence on our feature development based on their changing business needs,” said Louis Summe, Chief Executive Officer. “Without LiveVox the only way an organization can efficiently dig this deeply into high balance accounts is if their existing dialer or collection applications can support 30 numbers. Organizations should be focused on improving campaign strategies and agent training, not the constraints of physical infrastructure.”

Credit and collections firms often receive more phone numbers from skip vendors than they can or will use. This leads to under utilizing leads on high potential accounts and wasting resources on low potential accounts. Site-premised dialers can typically manage calling vertically through a list, dialing two or three numbers per account, but the ability to dig horizontally through accounts is largely absent or burdensome to accomplish. Because LiveVox scales capacity as needed, skip trace efforts can be automated without tying up capacity needed for other outbound campaigns.

“With LiveVox, agencies and creditors will have the opportunity to greatly improve the way they approach contact strategies for their most valuable accounts,” said John McNamara, Chief Marketing Officer, LiveVox. “Organizations now have the flexibility to more comprehensively penetrate their most valuable accounts. Vertical dialing is limited and often results in over-dialing easily accessible accounts. Now agencies and creditors can match agent effort with account potential. Combined with skills-based routing, this positions agencies to match the right contact with the right agent at the right time.”

The custom multi-number dialing suite represents another key development in the only fully hosted inbound/outbound dialing platform with integrated call recording and compliance suite for the credit and collections industry. LiveVox enables organizations to reject the cost and constraints of traditional dialer hardware.

About LiveVox
LiveVox is the leading provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.