Noble Systems Australia Signs Two Call Center Clients

Last week, Noble Systems Australia, a division of the global leader in contact centre technology solutions, was selected by ParkTrent Properties Group (ParkTrent) to provide contact centre automation technology to manage all of its telesales and call centre activities for its Wollongong operation.

The introduction of the contact centre technology platform from Noble Systems provides a flexible, custom solution with a universal queue, built-in database, and support for a high-transaction environment. Used primarily as an appointment setting and scheduling tool, the unified system provides a development environment that will interface with ParkTrent’s existing internal applications, offering a significant performance advantage. The Noble Solution also includes digital recording, real-time and historical reporting, and strong agent productivity enhancement tools.

"Having invested a lot of time, effort and money into other technology solutions, we were naturally hesitant to move into this area of automation for our contact centre, particularly as we had previous failed experiences with other vendors in this area. These fears were allayed, however with the introduction of the Noble Systems technology," said Rene Cross, General Manager, ParkTrent Properties Group. "The solution, which has now been in operation for almost 3 months, has provided ParkTrent with greater visibility of our agent’s performance, increased agent productivity, and more customer contacts, along with a strong reporting package. The end result is that Noble Systems has given us a tool that allows us much improved outcomes for all of our calling programs."

Noble Systems Corporation has also been selected by The Fuel Agency (TFA) to provide contact center automation technology to manage all of its telemarketing and call center activities for its Melbourne advertising operation.

"For us, the contact centre at Fuel Agency is an adjunct to a much larger operation providing the ability to enhance our multifaceted service offering to our clients. As such, we took the decision to introduce technology into this part of our operation as the next logical step in ensuring that we have the necessary tools to enhance our client experience with Fuel," says Mr. Paul Cooke, Director of The Fuel Agency. "The decision to select Noble Systems as our technology vendor was an easy one. Their experience in this area, their responsiveness to the multitude of questions we asked, and their advice in areas external to the technology were all key contributors to our decision. Coupled with this, the Noble Solution is feature rich and will grow with us as we grow. We are looking forward to implementing the solution in the coming weeks," says Mr. Cooke.

Noble Systems Corporation (NSC) is a global leader in contact centre technology solutions, providing innovative products since 1989. Tens of thousands of agents at 1,000+ client installations worldwide conduct business using the award-winning Noble® platforms for inbound/outbound/blended communications. The scalable, integrated Noble® Solution includes advanced ACD and predictive dialing; unified contact processing for voice, email, and web; and integrated IVR, digital recording, messaging, quality control/monitoring systems, scripting, and real-time reporting and management tools. Noble Systems (Atlanta, GA and Sydney, AUS) was the first vendor to offer an open, scalable, fully-distributed platform. For more information on this item or the company, contact us at (+61).2.8222.0500 or visit Noble Systems online at www.noblesystems.com.au.

ParkTrent Properties Group and Cross Country Realty have been operating for over 20 years and have successfully helped thousands of Australian’s build wealth and create security through residential property investment.

In its eighth year, the Fuel Agency offer includes strategy development, advertising, direct marketing, on & off-line design, CRM, call center, fulfillment, data analysis, web site (design, build, maintain and host), software development, creative, multi-media (CD Rom, DVD and Kiosk), virtual reality and digital signage.