Aspect Ranked on Training Magazine?s 2009 Training Top 125 List

CHELMSFORD, Mass. – Aspect, a unified communications (UC) solutions provider, today announced its placement in the 2009 Training Top 125, a ranking of organizations that excel at human capital development, as determined by Training Magazine. Aspect was recognized for delivering comprehensive training and employee development programs through Aspect® Education Services that support the company’s UC strategy.

“Our placement on the Training Top 125 list validates our efforts to educate our employees and the market on the value of unified communications, and the technology and process requirements for deploying a successful UC strategy,” said Jill Mallinder, senior director, Aspect Education Services, Aspect. “Aspect employees went through extensive training workshops and testing, making us one of the first companies to complete the Voice Certification Program for Microsoft® Office Communications Server 2007 Release 2. By taking advantage of the best practices we have developed in providing training for product and services implementations, we have gained a tremendous understanding of the appropriate tools and techniques needed to make our team successful with this latest set of skills training.”

Aspect Education Services provides both internal and external training solutions including instructor-led curricula, online self-paced programs, and online instructor-led offerings. Courses for this UC training curriculum were developed using the ARDDIE (Analyze, Research, Design, Develop, Implement, and Evaluate) model to determine the most appropriate and relevant content per course and delivery method based on job task analysis. Hands-on activities, per job task, were designed against a simulated contact center to enable users to experience real-life applications. In addition, assessment testing and a comprehensive practical case study gave students the necessary practice to build confidence to perform on the job. As a result, there were 2,781 student days of customer training and 1,371 student days of employee training.

Training Magazine sponsors an annual competition that evaluates a variety of data on elite organizational learning programs. Training Magazine’s annual awards program recognizes employer-sponsored training and development. The judging is based on elements such as corporate universities, evaluation procedures, and internal best practices. Companies are then ranked accordingly. Read the full list of companies honored by Training Magazine.

About Aspect Education Services
Aspect Education Services offers a variety of courses designed to provide contact center supervisors and administrators with the skills and knowledge needed to enhance productivity and improve customer satisfaction. Courses are offered online, in worldwide Aspect training facilities, and on a customer’s site.

About Aspect
Aspect provides software and consulting services that turn the potential of Microsoft unified communications into real business results across the enterprise and in the contact center.  Applying 35 years of insight and experience, Aspect helps more than two-thirds of the FORTUNE Global 100, as well as small and medium enterprises, power their business processes with communications. For more information, visit www.aspect.com