I.C. System Develops and Launches ICE (Intelligent Collections Engine)

St. Paul, MN  – I.C. System, one of America’s largest privately owned accounts receivable management firms, announced it has developed a state-of-the-art collections system: ICE™ (Intelligent Collections Engine).  The company’s 800 collectors and client service teams are utilizing ICE™ to recover and manage consumer and commercial accounts for clients in nearly every industry.

Ken Rapp, I.C. System’s President, says ICE™ features the very best aspects of numerous systems the company had used and leverages I.C. System’s seven-plus decades of experience.  “Our many programmers and developers truly built a one-of-a-kind collections system that’s unmatched in the marketplace,” Rapp said.  “ICE™ has more than exceeded our core requirements…that it be user-friendly, require very little training and ramp-up time, be scalable, easily interface with accounting and CRM software, and provide unprecedented analytic capabilities.”

Tom Emms, I.C. System’s Vice President/Chief Information Officer, led the various teams that worked on ICE™ for the past couple years.  Emms says beyond equipping the system with cutting-edge tools and functionality, his teams focused on making sure that ICE™ end-users have full system control and on ensuring that ICE™ offers access to an abundance of data.

“ICE™ gives our personnel the power to quickly and easily make an endless number of system changes, from high-level collection workflows down to a client’s individual debts, without developer involvement…which significantly reduces operating costs,” Emms said.  “Additionally, there’s so much data within ICE™ and it can all be accessed at a granular level; that combination allows for analysis leading to efficiency and effectiveness gains simply not attainable in other collections systems.”

About I.C. System
I.C. System, a privately owned company founded in 1938, provides accounts receivable management services for 30,000 clients within many industries, including healthcare, financial services, retail, utility, and communications.  Headquartered in St. Paul, I.C. System has offices in North Dakota, Iowa, Wisconsin, and Florida.  For more information about I.C. System, please visit www.icsystem.com.