Executive Change: Tim Whalen to The Outsource Group as COO

The Outsource Group today announced that Tim Whalen has joined the company as Chief Operations Officer.  Whalen’s primary focus will be on long-term tactical planning, technology assessment, analyzing work processes and utilizing analytics and metrics to improve performance.  He will also help coordinate activities across multiple centers, manage capacity, and develop internal talent.

“Tim and I have worked together at two different companies, and he has been a colleague of mine for the past 15 years,” says Michael DiMarco, The Outsource Group CEO. “Tim is an exceptional leader with extensive experience and expertise managing operations and technology in the accounts receivable management (ARM) industry.”

Whalen has worked in a variety of senior operating roles across multiple industries, most recently as the Chief Operations Officer of H&R, a healthcare ARM firm based in Iowa.  Whalen holds a bachelor’s degree in Economics and an MBA in Finance from Western Michigan University and a master’s degree in Management Information Systems from the University of Dallas.  He has previously held senior management positions for Texas Instruments, Paging Network Inc. and Outsourcing Solutions Inc.

Whalen will be based in St. Louis and have responsibility for all operations and information technology.

The addition of the COO position is a part of TOG’s overall growth strategy.  In the past two years, TOG has completed eight acquisitions and experienced double digit organic growth each year for the past three years.  TOG also has several other acquisitions planned for late 2008 and 2009, which require coordination and integration while introducing new services to its base clients.  The COO position will be an integral part of building TOG to be the leading healthcare ARM firm in the country.

“I am confident that Tim will be a valued resource for our company, providing an enhanced level of coordination and helping our service line leaders meet the needs of our growing business,” says DiMarco.  “I look forward to working with Tim and the contributions he and his team will make to our company.”

The Outsource Group is an accounts receivable management company headquartered in St. Louis, Missouri. The company specializes in insurance resolution, third-party liability, early out receivables management, BPO, and bad debt collections for healthcare providers across the country, including hospitals, private physician practices, hospital-based physician practices and dental practices. With 30 years experience in the healthcare industry, The Outsource Group works with blue chip clients, providing state-of-the-art call centers utilizing the latest technology and analytic processes to ensure the highest rate of account resolution for clients. The Outsource Group provides cost effective, value-added solutions for the healthcare industry.