KM² Solutions Adds Another Caribbean Contact Center

KM² Solutions, the award winning contact center services provider, is excited to announce the addition of its fifth contact center to its portfolio of multi-channel service centers.  The KM² Dominican Republic center will support clients with bilingual language capabilities for voice, chat, email, text, and mobile services.

The center formally launched in May 2014 with programs supporting a major international financial services client. For this enabling client, KM² will be providing a wide variety of support services.

“With the addition of our center in the Dominican Republic we will extend our services for sales, retention, customer care and support, collections, and other services that we currently provide from our other near shore centers in St. Lucia, Barbados, Grenada, and Honduras. It is evident that our clients are delighted with the professionalism, experience and engagement of our near shore labor force,” stated David Kreiss, KM² Solutions CEO. “Additionally, the first class technology infrastructure, processes, and controls that we have in place will continue to drive superior performance.”

For KM² Solutions, this new center reinforces its leadership position as the near shore contact center partner of choice.   The new center operates in the Zona Industrial de Herrera, Santo Domingo, Dominican Republic.

About KM² Solutions

KM² Solutions provides clients with near shore contact solutions from four contact centers in the Caribbean – St. Lucia, Barbados, Grenada, and Dominican Republic.  The company also has a presence in Latin America with a large center providing bilingual solutions from San Pedro Sula, Honduras.  KM² provides cost-effective solutions for customer care, telesales, collections, and customer support services through voice, chat and email. In 2012, KM² Solutions was named Caribbean Contact Center of the Year by the Caribbean Business Awards.