ICT Group Recieves 2009 Frost & Sullivan North American Hosted Contact Center Product Differentiation Innovation Award

NEWTOWN, PA – ICT GROUP, INC. (NASDAQ: ICTG), a leading global provider of customer management and business process outsourcing solutions, today announced that it has received the prestigious 2009 Frost & Sullivan North American Hosted Contact Center Product Differentiation Innovation Award.

This award recognizes the Company’s Global Interactive Services division for its innovative I-Control™ Web-based campaign management dashboard, which gives clients optimal flexibility andcontrol in effectively managing their multi-channel customer communication campaigns (including IVR, e-mail, SMS and fax). I-Control gives clients full access to their campaigns, allowing them to start, stop, pause and throttle volumes, based on agent availability and other factors influencing connect rates and completions.

“In today’s challenging economic environment, the ability to use a customized, Web-based portal for running cost-effective, performance-optimized customer outreach campaigns offers clients a strong competitive advantage,” stated Timothy F. Kowalski, President and Chief Operating Officer of ICT GROUP’s Marketing and Technology Services division. According to Michael DeSalles, Senior Analyst, Frost & Sullivan, “I-Control delivers new capabilities in key operational areas within the contact center. We believe this innovative, easy-to-use product will help clients reduce costs, increase contact center efficiency, and improve client and customer satisfaction, through its tailored, customizable features and robust data extraction and reporting capabilities.”

I-Control also provides a data cleansing/scrubbing feature, leveraging ICT GROUP’s quality compliance team for call exclusions and other legislative regulations that could affect their call management campaigns. The I-Control campaign management portal can be used across a variety of industry applications, including collections, payment reminders, prescription refill alerts, appointment reminders, and more.

The Frost & Sullivan Award for Product Differentiation Innovation is presented each year to the company that has best demonstrated the ability to develop and/or advance products with more innovative capabilities than competing vendors and products. This award recognizes the company’s successful adoption of new or existing technology that has become a part of its well-designed product family. Such innovation is expected to significantly contribute to the industry in terms of product performance and degree/rate of technical change.

About ICT GROUP:
ICT GROUP, headquartered in Newtown, Pa., is a leading global provider of customer management and business process outsourcing solutions. The Company provides a comprehensive mix of customer care/retention, up-selling/cross-selling, technical support and database marketing as well as e-mail management, data entry, collections, claims processing and document management services, using its global network of onshore, near-shore and offshore operations. ICT GROUP also provides interactive voice response (IVR) and advanced speech recognition solutions as well as hosted Customer Relationship Management (CRM) technologies, available for use by clients at their own in-house facility or on a co-sourced basis in conjunction with the Company’s fully integrated contact center operations. To learn more about ICT GROUP, visit the Company’s website at www.ictgroup.com.

About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best in class positions in growth, innovation and leadership. The company’s Growth Partnership Service provides the CEO and the CEO’s Growth Team with disciplined research and best practice models to drive the generation, evaluation, and implementation of powerful growth strategies.

Frost & Sullivan leverages over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 35 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.

For more information:

ICT GROUP MEDIA CONTACT:
Jackie Amendolari, 267-685-5018
jamendolari@ictgroup.com

ICT GROUP, INC. BERNS COMMUNICATIONS GROUP, LLC
Michael McMullan, 212-994-4660
mmcmullan@bcg-pr.com