LiveVox Announces Multi-Carrier Dynamic Failover on 100% of Capacity

SAN FRANCISCO —LiveVox Inc., the leading provider of hosted-dialer solutions, today announced the continued expansion of the carrier-grade SIP architecture of the patented LiveVox platform enabling clients to substantially reduce intermittent and unpredictable carrier downtime associated with legacy hardware dialers.

LiveVox has solved this problem through a dedication to infrastructure redundancy, direct connections to carrier backbones, automatic system failover protection and stress testing. Key to this is the utilization of multiple telephony carriers with enhanced load balancing, high availability clusters and intelligent traffic routing covering 100% of client calls. Together these features deliver unlimited call processing scalability and reduce debilitating technical issues. Hardware dialer customers are typically forced to rely on carrier capacity with little or no backup.

“LiveVox is focused on delivering capacity, quality and reliability to our clients,” said Louis Summe, Chief Executive Officer, LiveVox. “This dedication is illustrated by our development and expansion of our patented SIP architecture that is unique in the marketplace in its up-time and ability to scale. LiveVox is a carrier-class technology company motivated by a customer centric approach with a rich and growing feature set for outbound, inbound and blended contact campaigns.”

As a carrier-class hosted solution, LiveVox has been built from the ground up for near infinite scalability while offering complete geographic independence for call center clients. The following components of the SIP infrastructure enable LiveVox to virtually eliminate carrier and platform interruptions:  

• Utilization of multiple top-tier IP telephony carriers with dynamic failover and overlapping geographical coverage to ensure uninterrupted call termination even if outages impact a given carrier;
• Direct connections to the fiber optic core network of carriers, minimizing the chance for call traffic to be affected by transport network route failures or performance bottlenecks;
• Complete redundancy of all core VoIP components (media servers, SIP proxies, and access links);
• Interconnection of servers via a Gigabit Ethernet LAN and WAN mesh to eliminate bottlenecks and single points of failure;
• Residence in Layer 2 co-location facilities guaranteeing optimum operating conditions in terms of power, temperature and physical security.

LiveVox combines the carrier-class IP telephony infrastructure with a multi-tenant Software-as-a-Service (SaaS) outbound contact center application infrastructure including a predictive dialer, ACD, CTI layer, customizable data import/export, graphical real-time operation monitoring, reporting interfaces, and web-based GUI configuration and campaign management tools.

With the ability to deploy capacity in such massive scale, LiveVox eliminates scalability and performance issues that affect customer-premised contact center solutions based on traditional TDM trunks (e.g. T1s). Without TDM trunking or telephony board constraints, LiveVox is able to offer fundamentally more operational flexibility to call center managers.

“Credit and collection organizations cannot afford and should never have to suffer downtime from what is supposed to be a productivity tool,” said John McNamara, Chief Marketing Officer, LiveVox. “Instead of sinking precious capital into a depreciating asset that caps productivity, organizations should consider the efficiency gains of unlimited capacity and system reliability. This is a classic Jim Collins ‘Tyranny of the Or’ situation. The market has been conditioned to think you have one or the other, 100% up time or capacity, the latest technology or scalability. LiveVox allows customers to have unprecedented uptime, unlimited capacity, the latest feature set, and geographic indifference with no capital expenditures and revolutionary flexibility.”

About LiveVox
LiveVox is the first provider of hosted dialer solutions for the credit and collections industry. Breakthrough, patented technology and deep industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at the lowest cost of ownership in the marketplace. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.