Executive Change: Ed Fontaine to Dial Connection as SVP of Contact Solutions

Dial Connection, LLC, a global leader in contact center technology solutions, announced today that Ed Fontaine has joined the company as Senior Vice President of Contact Solutions.

Prior to joining Dial Connection, Fontaine served as Senior Vice President of Recovery Solutions and Marketing with Apollo Enterprise Solutions. While at Apollo Ed successfully opened the UK market obtaining their first signed contract with one of Europe’s largest debt buyer and trained the UK representative making the UK a promising market for Apollo. He also spent 6 years with Experian as a Senior Account Executive where he was primarily responsible for accounts within Collections, Energy and Healthcare verticals.

"I’m looking forward to working with Dial Connection because they’ve built an outstanding organization that’s delivering a complete, advanced contact solution to fit their client’s needs," said Fontaine. "Dial Connection’s DPTS enterprise edition is unique in that it provides a full solution set to manage and effectuate managing telephone traffic, make outbound calls, route inbound traffic, provide IVR scripting, email, appointment scheduling, agent/collector monitoring and coaching, and recording/retrieving conversations and receive automated payments through integrated IVR."

"We’re pleased Ed has chosen to join Dial Connection," said Dial Connection CEO, Michael Vesper. "Ed’s in-depth knowledge of the collections industry, his hands-on experience with technology and his dedication to customer service make him the ideal representative for Dial Connection. Ed will be a real asset to the Dial Connection team."

About Dial Connection LLC
Since 1987 Dial Connection has assisted companies call centers become more productive by offering a complete solution. Dial Connection’s flagship product DPTS enterprise (DPTS) is unique in that it provides a full solution set to manage and effectuate managing telephone traffic, make outbound calls, route inbound traffic, provide IVR scripting, email, appointment scheduling, agent/collector monitoring and coaching, and recording/retrieving conversations. Based in Berlin New Jersey, Dial Connection is one of the fastest growing tele-services organizations with installations spanning the globe. For more information on this press release or on the company, contact Mr. David Sargent at (888) 770-7706, by email at david.sargent@dialconnection.com or visit our website at www.dialconnection.com