LiveVox to speak on Quality Monitoring and Agent Risk Management Best Practices

SAN FRANCISCO — LiveVox Inc., the leading provider of enterprise cloud-based consumer contact solutions, today announced that Chief Marketing Officer John McNamara will speak on quality monitoring and agent risk management best practices at two events this week.

McNamara will join insideARM.com and collector mentor for the webinar “Economic Aftershocks: Managing Risk on Your Collection Floor in 2011” on Tuesday and will present “Strategies for Complaint Mitigation” on Friday at the ACA of Texas 63rd Annual Conference & Southwest Exposition.

“The threat of lawsuits in this industry always increases as the economy worsens,” McNamara said. “Agent monitoring, training and management is a core competency of any credit and collections organization and has never been more important. Each complaint is a failure, and as such is an opportunity to improve business process.  This webinar will provide an excellent foundation to reduce costs, risks and learn skills that will substantially improve operations.”

What:   “Economic Aftershocks: Managing Risk on Your Collection Floor in 2011” and “Strategies for Complaint Mitigation”

Who:    John McNamara, Chief Marketing Officer, LiveVox; Jaci Minges, Training & Quality Assurance Manager, Security National Automotive Acceptance Corp; Gary Jensen, Founder & Chief Learning Officer, Skills World

When: 1 PM EDT, Tuesday, September 21 and 1 PM EST, Friday, September 24.

Where: http://www.insidearm.com/store/index.cfm?fuseaction=product.display&product_ID=114 and http://www.texascollectors.com/page4.html

About John McNamara
Chief Marketing Officer for LiveVox and director and founder of Fidelis Recovery Solutions, Inc, John McNamara is a 27-year industry veteran with experience in all phases of collection and recovery operations with intense focus on technology applications, call center optimization and compliance management. Prior to joining LiveVox, John was COO for AMO, SVP of Operations for Nationwide Credit/ACB and VP of Operations for United Recovery Systems, LP.

John is a frequent speaker/panelist/consultant and author addressing key issues and trends in the collection industry.  John was named to Collection Advisor magazine’s list of the Top 50 Most Influential Collection Professionals for 2006.  McNamara was also appointed Vice President and Board Member of the Georgia Collectors Association in 2007, inducted into the Gerson Lehrman Group GLG Leaders Program in 2008, is the 2009 winner of the ACA Kurt Swersky award for leadership.

John is currently Chairman of the ACA Affiliate Committee, Board Member for Collector Mentor and member of the ACA Technology Committee. McNamara is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.

About LiveVox
LiveVox is the leading provider of enterprise cloud-based consumer contact solutions. LiveVox offers a patented platform with integrated IVR, ACD, call recording and automated dialing configurable by a single web-based GUI. The carrier-class solution includes web-based multi-site deployment, routing and controls that are pre-integrated with major VoIP standards and carriers, delivering capacity on demand. LiveVox is headquartered in San Francisco. For more information, visit www.livevox.com.