Continental Service Group

Continental Service Group (ConServe), one of the five collection agencies on the Department of Education’s student loan debt collection contract small business set aside, announced earlier in May that it would be adding at least 150 new jobs in the next 18-24 months (“Debt Collector ConServe to Add 150 Jobs on Department of Education Contract Win,” May 11). ConServe has a need for the extra workers as it was recently awarded a spot on the unrestricted contract for ED – the contract reserved for larger firms.

ConServe is the highest-performing small business on the current contract. When ED renewed the collection contract earlier this year, ConServe was elevated to the unrestricted contract. Since the larger businesses handle a higher volume of accounts from ED, the company will be expanding its capacity. It is positioning itself to compete with much larger companies on the unrestricted contract.

For that reason, insideARM readers made “Continental Service Group” the most-searched company on SearchReceivables.com over the past week. The company is serving as a model of how a major contract win – coupled with stellar performance – can elevate the status of an ARM company.