TouchStar Announces Global Growth in Its Partner Program

TouchStar today announces global growth in its Partner Program; partners have been added in North America, Central America, South America, Asia, and The Middle East.

Steve Bederman, TouchStar’s Chief Executive Officer, stated:  “Global demand remains high for TouchStar contact center technology, predictive dialers, unified communications, and VoIP telecommunications systems.  New partners around the world are benefitting from TouchStar technology that is in high demand.  TouchStar’s reputation, no cost partner training program, and fair product pricing models make it easy for a partner to choose to represent TouchStar in their market.”

Before being accepted into TouchStar’s Partner Program, applicants work closely with TouchStar to evaluate their ability to succeed as a partner.  Partners must demonstrate that they are capable of serving their clients with TouchStar’s Core Value of “honoring each client’s trust in choosing TouchStar.”

Partners earn revenue and add value for their clients by providing local sales, implementation, training, and support services for TouchStar Contact Center technology.  Touchstar offers four levels of partnership:  Referral, Silver, Gold, and Platinum.  Each level provides additional profit margin opportunities and commitments from TouchStar to the partner.

All partners receive resources from TouchStar for:  sales, marketing, training, customization, and technical support.  Resources include:  on site training, web based training, a dedicated partner support team, demonstration software, full documentation, and a software development kit.  A web based partner portal is also offered to manage leads, opportunities, contacts, and cases so that prospect and customer communications are coordinated and consistent.

TouchStar believes that its partner training program is the key to its partner’s success.  Oscar Gómez, Business Director of Business Value Consulting, commented on TouchStar’s Partner Training Program, “TouchStar did a great job with our training last month; they have a great team.  Their material was clear and the format was productive.  The program was one of the best that we have taken and we have completed many partner training programs.  I am confident that we will be successful with TouchStar.”

To support TouchStar’s recent partner program growth, TouchStar added bi-lingual staff and a dedicated phone line for partners.  TouchStar plans to add regional staff to support growth in the future.

About TouchStar
TouchStar is a rapidly growing developer of world class contact center technology with on-site and hosted deployment options.  TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver, Colorado, and eight global offices. TouchStar’s unified communications products include:  call center software, VoIP and PSTN telecommunications hardware, predictive dialers, automated voice messaging, scripting, recording, compliance management, automated data exchange, and its new Best Time to Call application.