PR - TouchStar Enters the Tier One Enterprise Market with a New Product and Edge Enterprise Services

Denver-based TouchStar announced recently a significant step forward, launching the 2008 Enterprise Call Center System which provides enterprise scalability, redundancy, and functionality to connect thousands of call center agents in multiple locations anywhere in the world.  TouchStar also announced its formalized Edge Enterprise Services Program that provides large call centers with a world class service partner who is deeply experienced in a wide range of industries and global market.

Steve Bederman, CEO of TouchStar, commented: “2008 will be TouchStar’s ten year anniversary. We have a proven history of becoming market leaders each time we have entered a new market. We started by unifying voice and data in small call centers and then we grew to become the premier call center technology partner for medium call centers that have hundreds of agents. TouchStar 2008 Enterprise is a new first tier product and a full set of services that we heavily invested in over the last two years. We built the product and the infrastructure based on direct input from our enterprise clients. Some examples of enterprise businesses that have selected TouchStar include: AIG, McKesson, Zimmer, Ecolab, Roto-Rooter, The Men’s Wearhouse, Symantec, and several large collections firms.  2008 is a very exciting year for TouchStar because we are well prepared for enterprise market growth.”

TouchStar 2008 Enterprise Call Center System provides new functionality that is critical to modern call centers as they expand to utilize remote labor resources and unified communications. TouchStar call centers have the ability to connect global agents in multiple offices, or home offices, through an IP or traditional telephony connection.  Administrative software is currently offered in English, Spanish, and French.  Agent software can easily be presented and edited in any language. TouchStar’s new product also features several new applications and interfaces to further enable unified communications and business process efficiency. Interfacing options include a new Application Programming Interface (API), an updated Microsoft SQL database structure, several new web services, and a scripting tool that can connect to multiple real time data sources.  TouchStar Global Enterprise includes security and regulatory compliance requirements that are essential for enterprise clients.

Touchstar’s new Edge Enterprise Service program includes expertise and documented processes from the initiation of business discovery through implementation, optimization, support, custom development, disaster recovery, and business continuity planning. All processes are managed by professional Project Managers and the best field team is selected based on industry, geographic location, and client needs.

2,500 clients on six continents are benefiting from TouchStar’s formalized processes, staff expansion, and geographic office expansion. TouchStar offers five hosted and on site communications solutions to match the budgetary and functional needs of businesses from one employee to thousands.