LiveVox to Discuss Future of Call Center IT at ACA Spring Forum

LiveVox Inc., the leading provider of cloud contact center solutions, Monday announced that Chief Marketing Officer John McNamara will discuss the future of information technology in the call center this week at the American Collection Association Spring Forum 2011. John will join a panel of industry experts in a session titled “How Much IT Do You Need: A Candid Discussion about the Future of Call Center IT,” to be held at 3 p.m., Wednesday, March 23.

The session will explore how industry leaders assess IT departments, key performance indicators, and the alignment between technology and business goals such as growth and client retention. The panel will discuss lessons learned and leading trends and common roadblocks of the optimized IT department.

Last month, LiveVox released the whitepaper “The Cost Efficiency of Cloud,” which examines how MPLS is changing the economics of contact center technology. The paper can be downloaded at www.livevox.com/resource-center/white-papers.

John McNamara leads marketing and communications strategy at LiveVox, including brand development, platform and application awareness, sales/marketing alignment, lead generation, client nurturing, and alliances with technology providers, VARs and channel partners.

John brings 28 years of contact center executive and operations expertise with intense focus on technology applications and call center optimization. John is the director and co-founder of Fidelis Recovery Solutions, Inc., a receivables management firm. Prior to LiveVox and Fidelis, John was COO for Asset Management Outsourcing; SVP of First Data Corp.-ACB; SVP of Operations at Nationwide Credit Corp; and VP of Operations at United Recovery Systems.

John is a frequent speaker, panelist, consultant and author addressing key issues and trends in contact center operations, technology and consumer credit. In 2009, he was the winner of the ACA Kurt Swersky award for leadership.

John is a summa cum laude graduate of Kennesaw State University with a Bachelor of Business Administration degree in Finance.

LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated predictive dialer, ACD, IVR, call recording and business analytics. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. LiveVox is headquartered in San Francisco.