Free Whitepaper: How Your Back Office Should Be Driving Your Front Office's Compliance Actions

Question: What is the most urgent threat to a debt collection agency’s perfect compliance record?

Answer: A live call between a collector and a debtor.

For many owners, that scenario is enough to keep them up at night. Even with up-to-the-minute state-of-the-art technology, this is a human industry with human error as an ever-present disaster looming.

Of course, it doesn’t have to be.

Since that interaction is the primary driver of collections, ARM executives cannot eliminate that threat altogether. Rather, they must have a deliberate and mature back office in place for before, during, and after the collection calls are made.

Check out this new whitepaper from Monarch that will offer some suggestions and actionable next-steps in minimizing the compliance risks in your shop. As quoted from the whitepaper: “The long-term return on investment in compliance far outweighs the upfront costs. This is the mindset of a next generation collection agency.”